Refund policy
At Je T’aime Blooms, many of our products are made to order, perishable, or prepared specifically for each customer. Please review our refund and return policy before placing your order.
Fresh Flowers & Floral Products
All purchases involving fresh flowers or floral arrangements are final sale and non-refundable.
This includes fresh flower bouquets and arrangements, single-variety and mixed floral arrangements, seasonal and occasion arrangements, custom floral orders, floral subscriptions, and other made-to-order floral products.
Because flowers are natural and seasonal products, variations in color, size, shape, and flower variety may occur. When a particular flower is unavailable due to seasonal or market availability, we may make reasonable substitutions while maintaining the overall style, color palette, and value of the arrangement as closely as possible.
Natural variations and reasonable substitutions are not considered defects and are not eligible for refunds.
Floral Subscriptions
All floral subscription purchases and subscription orders are final sale and non-refundable.
Flowers for subscription orders are planned and prepared specifically for each scheduled fulfillment. Refunds will not be issued for subscription orders that have already been placed or processed.
Customers may pause or cancel future subscription orders through the available subscription management options. Canceling or pausing a subscription does not provide a refund for any order that has already been placed or processed.
Workshops & Floral Activities
All workshops and floral activities require a minimum of 6 participants.
If fewer than 6 participants are registered by the stated registration deadline, Je T’aime Blooms will cancel the session and issue a full refund to all registered participants.
If the minimum of 6 participants is reached by the registration deadline, the workshop will proceed as scheduled and all reservations are non-refundable.
If you are unable to attend, you may transfer your reservation to another person. It is the original participant’s responsibility to arrange a replacement and notify Je T’aime Blooms of the change before the workshop.
If you are unable to find a replacement, the reservation remains non-refundable.
No refunds or credits will be issued for no-shows.
Damaged or Incorrect Orders
If your order is damaged during Local Delivery, or if you receive an incorrect item, please contact us as soon as possible with your order number and clear photos of the item.
For In-Store Pickup orders, we encourage you to review your order at the time of pickup. If you notice an issue after leaving the store, please contact us as soon as possible with your order number and clear photos.
We will review each case individually and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, partial refund, or refund.
Non-Floral Products
Eligible non-floral merchandise may be returned only with prior approval from Je T’aime Blooms.
To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.
Please contact us before returning an item. Returns made without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Fresh flowers and floral arrangements
- Floral subscription orders
- Custom or personalized products
- Gift cards
- Workshop and floral activity reservations once the minimum enrollment requirement has been reached
- Used, altered, or customer-damaged merchandise
Gifts
If an eligible item was purchased as a gift, any approved return may be issued as store credit to the gift recipient.
Refund Processing
If a refund is approved, it will be issued to the original payment method whenever applicable. Processing times may vary depending on the payment provider or financial institution.
Contact Us
If you have questions about a damaged or incorrect order, an eligible return, or this Refund & Return Policy, please contact Je T’aime Blooms through the contact information provided on our website.