Shipping policy
At Je T’aime Blooms, we offer Local Delivery and In-Store Pickup for floral orders. Please review the following policies before placing your order.
1. Fresh Flower Quality
We take great care in preparing and handling every floral order.
Because fresh flowers are natural and highly perishable, slight variations in color, size, shape, and appearance are normal. Flower varieties may also be reasonably substituted based on seasonal or market availability while maintaining the overall style, color palette, and value of the arrangement as closely as possible.
For Local Delivery orders, if your arrangement has a serious quality issue when received, please contact Je T’aime Blooms within 4 hours of delivery with your order number and clear photos of the issue.
Serious quality issues may include significant damage, severe wilting, or deterioration that is not consistent with the natural condition of fresh flowers.
We will review each case individually and determine the appropriate resolution, which may include a replacement, store credit, partial refund, or refund.
We are unable to provide refunds, replacements, or credits for:
- Issues reported more than 4 hours after Local Delivery
- Natural variations in fresh flowers
- Reasonable substitutions due to seasonal or market availability
- Damage caused after delivery, including improper handling, lack of water, excessive heat or cold, or other unsuitable conditions
2. Local Delivery
Local Delivery is available within our designated delivery area.
Customers are responsible for providing a complete and accurate delivery address, recipient name, phone number, and any necessary delivery instructions.
If the recipient is unavailable at the time of delivery, the order may be left in a reasonably safe location when appropriate.
Once an order has been successfully delivered or left at the provided delivery location, Je T’aime Blooms is not responsible for loss, theft, weather exposure, improper handling, or other damage occurring afterward.
If delivery cannot be completed due to an incorrect or incomplete address, restricted building access, inability to reach the recipient, or another circumstance outside of our control, additional delivery fees may apply if redelivery is requested.
3. In-Store Pickup
Customers selecting In-Store Pickup are encouraged to inspect their order before leaving the store.
If there is a visible issue with the order at the time of pickup, please let our team know immediately so we can assist you.
Once an order has been picked up and leaves the store, Je T’aime Blooms is not responsible for damage caused by transportation, improper handling, temperature exposure, lack of water, or other conditions after pickup.
If you are unable to pick up your order at the scheduled time, please contact us as soon as possible.
4. Order Cancellation
All fresh flower and floral product orders are final sale and non-refundable once placed and paid for.
Orders cannot be canceled for a refund after purchase. This applies to both Local Delivery and In-Store Pickup orders.
5. Order Date Changes
Requests to change a scheduled Local Delivery or In-Store Pickup date must be made at least 24 hours before the originally scheduled fulfillment time.
When possible, we may allow the fulfillment date to be changed to a date within 2 days before or 2 days after the original scheduled date, subject to availability.
Date changes are not guaranteed and may be limited by flower availability, seasonal products, holidays, special occasions, or other operational considerations.
Changing the fulfillment date does not make an order eligible for a refund.
6. Non-Perishable Products
Eligible non-perishable products may be returned within 14 days of purchase, with prior approval from Je T’aime Blooms.
Items must be unused, unopened when applicable, and in their original condition and packaging.
Approved returns must be brought back to our store unless another arrangement has been approved by Je T’aime Blooms.
Gift cards, custom or personalized products, and items otherwise marked as final sale are not eligible for return.
7. Contact Us
If you experience an issue with your Local Delivery or In-Store Pickup order, please contact Je T’aime Blooms as soon as possible through the contact information provided on our website.